IE10 and below are not supported.

Contact us for any help on browser support

Customer Service Charter




The City of Hobart is inviting feedback from community members on a Customer Service Charter.

Please read through the charter and provide any comments you feel could contribute to a better process for the City to commit to.

Council acknowledges their responsibility to ensure members of the public are provided with a high level of service. This new version of the Customer Service Charter outlines what can be expected from the City of Hobart and its Officers.

Currently we are reviewing our processes for assisting our customers within council. We have taken previous feedback on board and recognise your dissatisfaction regarding services being clunky and as a result are going back to basics.

Over the next 18 months we will roll out new customer request management software, designed to improve our ability to follow through more efficiently with your needs as a growing community. Along with this new software, we are committed to developing a more detailed charter over the next two years. We still promise to prioritise good customer service and will continue to interact with the public based on our service principles and contact standards.

This consultation will close on 22 December 2017.




The City of Hobart is inviting feedback from community members on a Customer Service Charter.

Please read through the charter and provide any comments you feel could contribute to a better process for the City to commit to.

Council acknowledges their responsibility to ensure members of the public are provided with a high level of service. This new version of the Customer Service Charter outlines what can be expected from the City of Hobart and its Officers.

Currently we are reviewing our processes for assisting our customers within council. We have taken previous feedback on board and recognise your dissatisfaction regarding services being clunky and as a result are going back to basics.

Over the next 18 months we will roll out new customer request management software, designed to improve our ability to follow through more efficiently with your needs as a growing community. Along with this new software, we are committed to developing a more detailed charter over the next two years. We still promise to prioritise good customer service and will continue to interact with the public based on our service principles and contact standards.

This consultation will close on 22 December 2017.

Customer Service Charter feedback


You need to be signed in to take this survey.