Draft revised Customer Service Charter

Consultation has concluded

This engagement is now closed.

The City of Hobart has developed a draft revised Customer Service Charter.

The draft revised Charter provides a framework around the provision of service for any member of the public engaging with the City of Hobart.

We believe the draft revised Charter provides clear definitions of what constitutes a service request, an enquiry and what a complaint is. To ensure that we have a comprehensive, effective and efficient framework for the lodgement and management of service requests, enquiries, compliments and complaints, we want your feedback on the draft revised Customer Service Charter.

All feedback will inform the final Customer Service Charter for the Council's consideration and endorsement.

For background information on this project please read through the information available under the Related Documents tab.

Contributions to this engagement are closed for evaluation and review. The outcomes of this engagement process will be made available here in the coming weeks.

This engagement is now closed.

The City of Hobart has developed a draft revised Customer Service Charter.

The draft revised Charter provides a framework around the provision of service for any member of the public engaging with the City of Hobart.

We believe the draft revised Charter provides clear definitions of what constitutes a service request, an enquiry and what a complaint is. To ensure that we have a comprehensive, effective and efficient framework for the lodgement and management of service requests, enquiries, compliments and complaints, we want your feedback on the draft revised Customer Service Charter.

All feedback will inform the final Customer Service Charter for the Council's consideration and endorsement.

For background information on this project please read through the information available under the Related Documents tab.

Contributions to this engagement are closed for evaluation and review. The outcomes of this engagement process will be made available here in the coming weeks.

  • Feedback form closes 4 March 2016

    This feedback form provides an opportunity for general comments on the draft revised Customer Service Charter.

    Prior to providing feedback, please read the information provided in the related documents section.

    Feedback form closes 4 March 2016

    This feedback form provides an opportunity for general comments on the draft revised Customer Service Charter.

    Prior to providing feedback, please read the information provided in the related documents section.

    Consultation has concluded